Company Policy

RETURNS AND CANCELLATIONS

No Illinois Lock Company product or part can be returned for credit unless written authorization has been given in advance.

Merchandise returned must be identified as to original date of purchase, purchase order number, and shipper’s name and address.

Service and handling charge is 15% of net billing price, except in the case of defective parts.

Any freight paid by Illinois Lock will be deducted from the amount of credit issued, except in the case of defective parts.

Merchandise returned in unsaleable condition will not be acceptable.

The return of obsolete, discontinued, modified or special parts is not permissible.

Illinois Lock Company reserves the right to charge for all work completed or materials purchased when an order is cancelled or reduced prior to shipment, where special or modified parts are involved.

Illinois Lock Company reserves the right to assess an additional cancellation charge, other than the normal 15% handling charge, in the event the quantity cancelled is in excess of our normal stock requirements.

Prices are subject to change in the event purchaser receives original order quantity.

CLAIMS

Illinois Lock Company will not be responsible for goods lost in transit. Purchaser is solely responsible for filing claims with the carrier for losses. Claims for shortages in shipment not chargeable to the carrier, must be reported within ten (10) days from receipt of merchandise.

LIMITED WARRANTY AND EXCLUSIONS

Illinois Lock Company strives to produce quality products at reasonable prices. If you are not satisfied with our product because of a defect, we will repair or replace the defective part or parts free of charge for a period of one year from the date of purchase. In the event you claim that the product contains a defect, simply notify Illinois Lock Company of the defect, and we will arrange for repair or replacement. The sole and exclusive remedy against Illinois Lock Company relating in any way to a product defect shall be the repair or replacement of defective parts as provided for under this LIMITED WARRANTY. No other remedy, including, but not limited to, incidental or consequential loss, is available. This LIMITED WARRANTY shall not be deemed to have failed of its essential purpose so long as Illinois Lock Company is willing and able to repair or replace defective parts in the manner prescribed in this LIMITED WARRANTY.

Any action for breach relating to the sale of an Illinois Lock Company product must be commenced within one year after the cause of action has accrued. This LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL SUCH WARRANTIES ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

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